FAQ's

Our Products

I’ve brought a Pantry Staple Kit but have now run out of one of the ingredients?
All of our ingredients sold in our Pantry Staples Kits are available for individual sale. Just click on Bold Blends, Essential Herbs, or Must Have Spices and add what you need to your shopping cart.

I can’t find what I need, what do I do?
If you have tried the search bar and your desired item does not come up, please go ahead and get in touch, we will get back to you within 24 hours.

I use a particular herb, spice or blend a lot but you don’t stock it?
We’re always keen to hear what ingredients people love to cook with, so please get in touch and let us know! Plus if you’re a member of our Foodie Family, post on our Facebook page a product you would like us to stock, and if it is popular and we bring it online, receive one free!

I’d like to give you feedback on your products/services?
We’d love to hear your feedback! Please go ahead and get in touch, we will get back to you within 24 hours.

Do you have a physical store I can visit to check out your range?Unfortunately right now we don’t have a physical store. However we are active participants in food events such as the Good Food & Wine Show so stay tuned!

 

Foodie Family
What is the Foodie Family and what’s in it for me?
Being a member of our Foodie Family gives you the opportunity to share your passion for food with us and thousands of Foodies across the world. As a much loved family member you can expect to benefit from gifts, exclusive events and "Mates Rates." click here for more details and sign up.

How do I join the Foodie Family?
Simply complete our registration form and welcome to the family!

I’m a Foodie Family member but I am not receiving any emails or promotional material?
Oh no! Please get in touch, and we will look into this for you! Note: do we want to reference checking the junk mail box?

I no longer want to be part of the Foodie Family. How do I unsubscribe?
We’re so sorry to see you go! You can unsubscribe from the Foodie Family by contacting us via the get in touch page, or by clicking the unsubscribe button at the bottom of one of our Foodie Family emails. And don’t worry, if you change your mind, you’re always welcome back into the Foodie Family fold!

 

Your Account
Do I have to create an account to shop?
We hope you don't mind but yes. Plus its more convenient for you when you return.

How do I create my account?
This one is easy, simply click on "account", on the top right hand corner of the page, enter your email address and a secure password and away you go!

I can’t log into my account?
Oh no! Please get in touch here and we'll sort it out asap!

I’ve forgotten my password?
Not to worry, we can change it for you. Just click on the "Forgot my password" link and follow the steps, we'll sort it out asap.

Is my personal information kept safe?
We take your privacy very seriously, for peace of mind refer to our privacy policy.

Your Purchase

How do I use a promotional code?
simply enter your promotional code at checkout and if valid the relevant discount or promotion will be applied to your order.

Can I use more than one promotional code at once?
Sorry but only one promotional code can be used at any one time.

You are out of stock, can I still order?
You certainly can! we will place your item on back order and contact you with a lead time.

Can I change my order once it as been placed?
You sure can, as long as your order has not been shipped you make any changes you like.

What payment types are accepted?
We accept all major credit cards and Paypal®.

Can I put items on Layby?
We regret to inform you that unfortunately we do not support layby

Can I use "Afterpay?"
We regret to inform you that we currently do not support "Afterpay"

Will I have to pay duties or tax on my order?
Yes, accordingly to Australian law, we must apply GST to our products. But don't worry, it is already included in the price for you.

Deliveries and Returns
Can I change my delivery details after I’ve confirmed my order?
As long as your order has not been shipped you can make changes to your order.

How long will it take for my order to arrive?
Well that depends on the shipping type you chose. Refer to our deliveries page for options and pricing.

How much does shipping cost?
Well that depends on the shipping type you chose. Refer to our deliveries page for options and pricing.

Can I choose my own carrier?
We have taken the time to choose carriers we can trust, at a competitive price, so kick back relax and let us do the work.

My order is damaged?
Sorry about that! Please complete the returns form and we will organise a replacement asap for you.

Where can I read your returns policy?
We hope everything is ok, you can access the returns policy here.

Do you deliver outside of Australia?
At this stage we also deliver to New Zealand. But keep an eye out or get in touch, we want to share our products with every Foodie around the world!

 

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